Returns and Refund Policy 

At Lunaralane, operated by Camplify Ventures, we strive to make every shopping experience simple and stress-free.
In this policy:

  • “we,” “our,” and “us” refer to Camplify Ventures
  • “you,” “your,” and “user” refer to our valued customers

By placing an order, you agree to the terms listed below. If you need to return an item, please carefully follow the steps outlined in this policy.

Return Eligibility Criteria

For a return to be accepted, the following conditions must be met:

  • The product must be unused, unwashed, and in its original condition
     
  • All tags, labels, and packaging must be included and intact
     
  • The item should show no signs of wear, wash, or alteration
     
  • A return request must be initiated within 48 hours of receiving the item
     
  • You must contact our support team within the 48-hour timeframe

Returns that do not meet these requirements will be declined.

Steps to Request a Return

1. Send Us an Email

  • Contact us at camplifyventures@gmail.com with your Order ID and a brief explanation for returning the product

2. Attach Clear Photos (if applicable)

  • If the item is damaged, incorrect, or defective, include clear photos to help speed up the verification process

3. Wait for Return Guidelines

  • Once your return request is approved, we’ll send detailed instructions on how to send the item back

We reserve the right to deny any return that doesn’t meet the terms outlined in this policy.

Refund Process and Timelines
 

  • Upon receiving the returned product, it will be inspected to ensure it meets return eligibility
     
  • You will be notified whether your refund is approved or rejected
     
  • If approved, the refund will be processed to your original payment method within 5 to 7 business days
     
  • A confirmation email will be sent once the refund has been completed
     

Partial Refunds

If the returned item meets only part of the return criteria - such as missing packaging or minor wear - we may choose to issue a partial refund at our discretion.

Reporting Damaged, Defective, or Wrong Items
 

  • Notify us of any damaged, faulty, or incorrect items within 48 hours of delivery
     
  • Send an email with photos or videos clearly showing the issue so we can address it promptly
     

Need Help?

If you have any questions or need assistance with the return or refund process, please contact us at:camplifyventures@gmail.com