Shipping and Delivery Policy
At Lunaralane, managed by Camplify Ventures, we are dedicated to offering a smooth and stress-free shopping journey. Throughout this policy:
- “we,” “our,” and “us” refer to Camplify Ventures
- “you,” “your,” or “user” refers to you, our valued customer
By placing an order through our website, you acknowledge and agree to the terms outlined below regarding shipping and delivery.
Delivery Coverage
- We currently deliver to all serviceable pin codes across India.
- Please note that international shipping is not available at this time.
Order Processing Time
- Orders are generally processed and made ready for shipment within 1 to 2 business days, not including weekends or public holidays.
- Once your order has been processed, a confirmation email with complete order details will be sent to your registered email address.
Estimated Delivery Duration
- The expected delivery timeframe is between 3 to 8 business days from the date of dispatch.
- We strive to get your fashion essentials to you as swiftly as possible.
Failed Delivery Scenarios
If a delivery attempt is unsuccessful due to any of the following reasons:
- The shipping address is incomplete or incorrect
- The recipient is unavailable to accept the delivery
- The order is refused at the time of delivery
The package will be returned to our warehouse. You may request a re-delivery once the issue has been resolved.
Damaged or Lost Shipments
- If your package arrives damaged, please contact our support team within 48 hours of receipt. Make sure to include clear photographic proof of the damage.
- If your order is lost during transit, we will work closely with our delivery partner to investigate the issue and arrange for either a replacement or a refund, depending on the resolution.
Contact Information
For any queries or concerns related to delivery or shipping, please reach out to us at:camplifyventures@gmail.com